Free Delivery For All orders

Shipping Policy

1-Standard Shipping is Free for all orders.

ORDER CUTOFF TIME: 7:00 PM

1. HOW LONG WILL MY ORDER TAKE TO DISPATCH?
We just need no longer than 3 business days (Monday – Friday) to deal with your order.

Please contact us firstly (Contact@ellaandfern.com.au) for more details.

 

2. HOW LONG WILL MY ORDER TAKE TO SHIP?
For Tracked Shipping, it takes 2~8 working days (Monday – Friday) to arrive after being dispatched.

During rush days, please estimate extra 2 business days (Monday – Friday) more than usual.

 

3. CANCELLATION?
You can cancel your order between 8h to 24h after placing it in our store , If 24h passed we can’t cancel cause it will be dispatched and you have to wait till you get your order to return it to us then we will refund 100% of total cost.

4. CAN I TRACK MY ORDER?
5 working days after your parcel is shipped, you will receive an email with the courier’s details and your consignment number, this can be used to track your order.

 

5. CAN I CHANGE MY ADDRESS?
Please contact us (Contact@ellaandfern.com.au) before your item has been dispatched.

 

6. CONTACT US FOR MORE ASSISTANCE:
If you need help you can contact us at:

CONTACT US

PO Box 445, Byford Western Australia, 6122 Australia

📞 +61 407 365 398

📧 Contact@ellaandfern.com.au

We’re Open

Our customer support is available

Every day 11am to 7pm (AEST)

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